Operating Systems Support

Continue your learning journey by troubleshooting Windows, macOS, and mobile systems. Improve your customer service skills and prepare for entry-level IT support roles.

Le programme en détail

IT support is a fulfilling career that allows you to solve technical problems and make technology accessible and understandable for customers. It’s also a launchpad to career growth. In customer support roles, you'll gain experience with a wide range of systems and technologies. As you help users overcome challenges, you'll develop technical expertise, empathy, and communication skills—a combination that will set you apart.

Operating Systems Support teaches foundational customer support knowledge. Learn to diagnose and resolve common IT issues efficiently. In this course, you will troubleshoot Windows, macOS, and mobile operating systems to solve users’ problems. Address challenges such as app crashes, boot failures, and connectivity issues. Assist users with software installations and compatibility across platforms.

Learn troubleshooting techniques that will make employers eager to hire you.

Note: This course is the second in a planned 4-course series aligning to the CCST IT Support certification. The third and fourth courses are coming soon.

programme
  • Operating Systems Support Introduction
  • Module 1: Troubleshooting the Windows Operating System
  • Module 2: Troubleshooting Linux and macOS
  • Module 3: Troubleshooting Mobile Devices and Applications
  • Operating Systems Support Course Final Exam

Badges que vous pouvez gagner dans ce cours.
 

Operating Systems Support - Badge de cours
Operating Systems Support - Badge de cours

Cisco verifies the earner of this badge has successfully completed the Operating Systems Support course, demonstrating proficiency in troubleshooting and resolving issues across Windows, macOS, and mobile operating systems. The holder of this credential has foundational knowledge in virtualization and cloud computing concepts, preparing them for entry-level roles in IT support. Through lectures and hands-on exercises, the holder has developed technical and customer service skills.

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